Terms of Service

1. Introduction

Welcome to Dianima. These Terms of Service ("Terms") govern your use of the Dianima platform ("Platform"), a healthcare SaaS product designed to enhance patient-provider communication through AI-driven insights. By using the Platform, you agree to these Terms. If you do not agree, you may not use the Platform.

2. Scope of Service

Dianima provides a platform that assists healthcare providers by offering AI-generated insights to improve patient interactions. The Platform is intended to complement, not replace, professional medical judgment and decisions. Dianima does not provide medical advice, diagnosis, or treatment.

3. User Obligations

  • Accuracy of Information: You agree to provide accurate, current, and complete information when using the Platform.
  • Security: You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.
  • Prohibited Use: You may not use the Platform for unlawful purposes or in any way that could harm the Platform’s functionality.

4. Provider Responsibilities

Healthcare providers using Dianima remain fully responsible for all patient care decisions. Dianima provides recommendations and insights but does not replace the judgment or expertise of healthcare professionals.

5. Data Collection and Usage

By using Dianima, you agree that we may collect, process, and store personal data, including but not limited to patient data, in accordance with our Privacy Policy. This data may be used to improve our AI algorithms and provide more accurate recommendations. Any data collected is anonymized and used in compliance with all applicable laws.

6. Regulatory Compliance

Dianima adheres to all relevant healthcare regulations, including HIPAA, GDPR, and other state-specific healthcare privacy laws. Data collected from users outside the U.S. is processed in compliance with the relevant local regulations.

7. AI Usage and Limitations

Dianima’s AI supports healthcare providers by generating personalized insights based on patient data.

  • AI Capabilities: The AI enhances provider-patient communication by tailoring interactions based on individual patient responses.
  • AI Explainability: The Platform provides understandable explanations for AI-driven recommendations, allowing healthcare providers to interpret and act on them effectively.
  • AI Limitations: Dianima’s AI does not replace human judgment or provide diagnostic advice. Providers must make all final decisions based on their professional expertise.
  • Algorithm Transparency: Dianima’s recommendations are generated based on anonymized patient data and tailored to specific provider-patient relationships.

8. HIPAA Compliance and Data Protection

Dianima complies with HIPAA to protect patient information. All data, including personal health information, is securely processed and stored using encryption both at rest and in transit. Personal health data is only shared with third parties as permitted by HIPAA regulations.

9. Data Breach Procedures

In the event of a data breach, Dianima will notify affected users in accordance with HIPAA and GDPR regulations. We will take immediate steps to contain the breach and restore data integrity.

10. Updates, Maintenance & Support

  • Platform Updates: Dianima may periodically update the Platform for performance improvements and regulatory compliance. We will notify users in advance of any scheduled maintenance that may disrupt services.
  • Technical Support: Users have access to email support and a knowledge base for troubleshooting issues. Training materials are provided to assist clinics in maximizing Dianima's functionality.

11. Third-party Integrations

Dianima integrates with third-party services such as EMR/EHR systems. By using Dianima, you consent to the sharing of necessary data with these systems, in compliance with HIPAA and other relevant privacy laws.

12. Indemnification

You agree to indemnify and hold Dianima harmless from any legal claims arising from misuse of the Platform or violation of these Terms.

13. Dispute Resolution

Any disputes arising from the use of Dianima will be resolved through binding arbitration in accordance with applicable laws. Users waive their right to bring a class-action lawsuit.

14. Intellectual Property

Dianima retains all ownership rights to the intellectual property, including the AI algorithms and the Platform. Unauthorized use of Dianima’s proprietary information is prohibited.

15. Audit Rights

Dianima reserves the right to audit user activity to ensure compliance with these Terms, including adherence to healthcare data usage laws and provider obligations.

16. Accessibility

Dianima is committed to ensuring the Platform is accessible to all users, including those with disabilities. The Platform complies with Section 508 of the Rehabilitation Act and WCAG 2.0 standards.

17. Amendments to Terms

Dianima may update these Terms at any time. Users will be notified via email or through an in-platform notification prior to any significant changes.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full effect.

19. Contact Information

For any questions or issues related to these Terms, contact Dianima at team@dianima.ai.

Privacy Policy

Introduction

Dianima ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our healthcare SaaS platform, including any AI-driven features or services provided by Dianima. By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

a. Personal Information

We collect personal information that you provide directly to us, such as:

  • Clinician Data: Name, email, profession, and relevant practice information.
  • Patient Data: Name, email, questionnaires related to patient-provider interactions, and health communication preferences.
  • Provider Data: Clinicians’ professional profiles and details relevant to patient interactions.

b. Usage Data

We collect data on how you use the Dianima platform to optimize your experience, which includes:

  • IP addresses, browser types, device information, and pages visited.
  • Time spent on different parts of the platform and interactions with the AI-based recommendations.

c. Cookies and Tracking Technologies

Our platform uses cookies and other tracking technologies to enhance user experience. For more information about cookies, refer to our Cookie Policy.

2. How We Use Your Information

We use the data collected for several purposes:

  • To Provide and Improve Services: To personalize and optimize user experiences, improve the AI’s predictive capabilities, and enhance patient-provider interactions.
  • AI Recommendations: Personal and session data are used to offer tailored recommendations to clinicians based on patient interactions.
  • Compliance with Healthcare Regulations: Ensuring compliance with healthcare-specific data protection laws (e.g., HIPAA in the U.S.).

3. Data Security

We implement robust security measures to protect your personal data from unauthorized access, use, or disclosure:

  • Encryption: All sensitive data, such as patient health information, is encrypted in transit and at rest.
  • Access Controls: Access to data is restricted to authorized personnel only.
  • Compliance: We adhere to stringent regulations, including HIPAA, ensuring that patient health information is safeguarded.

4. Sharing Your Information

We do not sell or lease your data. However, we may share your information:

  • With Healthcare Providers: To deliver AI-driven recommendations and analytics.
  • Third-Party Service Providers: We use trusted third parties (e.g., cloud storage providers, analytics services) to help operate and maintain the Dianima platform.
  • Legal Compliance: We may disclose data if required by law or in response to lawful requests by public authorities.

5. AI Usage & Explainability

Our AI system provides clinicians with personalized recommendations based on patient data. It's essential to understand that:

  • AI is an Assistive Tool: The AI aims to complement the clinician’s decision-making, not replace it. The provider remains fully responsible for patient care.
  • Explainability: The recommendations provided are based on data-driven insights such as personality traits, communication preferences, and adherence tendencies. The logic behind recommendations is transparent, and users can contact support for further clarifications.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the data we store about you.
  • Correction: Request changes to any incorrect or incomplete information.
  • Deletion: Request deletion of personal data under certain conditions.
  • Objection: Object to the processing of your data for specific purposes.
  • Data Portability: Receive your data in a machine-readable format.

To exercise these rights, please contact us at team@dianima.ai.

7. Compliance with Healthcare Regulations

We are fully compliant with:

  • HIPAA: We ensure all patient-related data meets the privacy and security requirements outlined in the Health Insurance Portability and Accountability Act.
  • Other Healthcare Laws: If applicable, we also comply with other relevant laws, such as the General Data Protection Regulation (GDPR) for patients and providers located in the European Union.

8. Data Retention

We retain personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Once the retention period expires, personal data will be deleted or anonymized.

9. Data Breach Notification Procedures

In the event of a data breach, we will:

  • Notify affected users as soon as possible.
  • Work with healthcare providers to mitigate the breach’s impact and ensure compliance with applicable healthcare regulations, including HIPAA and GDPR.

10. Updates to This Policy

We may update this Privacy Policy periodically. We will notify users of any significant changes by posting the new policy on this page and updating the effective date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at team@dianima.ai.

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